Swimwear, underwear, sale/promo items and earrings are NOT eligible for return. We are sure you will love your purchase, but should you want to return an item, we will accept items back in an unused condition with tags attached of receipt for EXCHANGE OR CREDIT NOTE ONLY (with the exception of Swimwear, underwear, sale items and earrings).
Customer is responsible for return postage and to have any exchange item sent back out.
All tags must be intact otherwise your return will be refused. Please refer to the washing and care section of the website to check how to look after your garment. We will not accept returns for faults that occur through washing and wear. Items returned to us outside of this time frame will not be refunded. Return postage to be paid by the customer. Shipping out costs are not refunded. Please contact us for return address details by email - firstname.lastname@example.org
COVID-19 Update: We are shipping out once a week. Royal Mail are getting all orders out both inland and internationally but you can expect delays / slower arrival times due to the pandemic.
Custom orders will take at least two weeks to make due to only having one seamstress working at this time.
Standard: Items are sent Royal Mail 1st class signed for, usually / . Shipping time 1-3 working days from shipping date (delays by the courier are possible, but rare and not within our control). If you need your items by a particular date - please let us know. We will send items requested urgent as a priority.
Next Day: Next day shipping available at a cost of £8.90 ( delivery £12.50), posted same day, excluding weekends (day after if ordered after ). Arrives day after posting by Please request via email before placing your order so we can adjust postage cost.
INTERNATIONAL SHIPPING (including Ireland)
Standard: Items sent Royal Mail Standard Airmail, usually /. Shipping time 1-2 weeks from shipping date (delays by the courier are possible, but rare and not within our control). If you need your items by a particular date - please let us know. We will send items requested urgent as a priority.
Tracked: Royal Mail tracked Airsure / International signed for available for £12.00-£14.00. Delivery aim 5-7 working days from shipping date. Please request via email stating your home country before placing your order so we can adjust the postage cost.
EXPRESS DHL Express shipping is available worldwide. Orders made by will arrive in 2 working days (some countries 3-5 days). Price varies from £18-35 dependent on destination - please contact us for a quote.
INTERNATIONAL CUSTOMERS PLEASE NOTE: It is rare, but should your item get lost in transit, unless you have requested and paid extra for tracked airmail you will only be able to claim up to a value of £25. (As per Royal Mail rules). To enquire about shipping or the whereabouts of an order please email us: email@example.com.