Swimwear, underwear, made to order, sale/promo items and earrings are NOT eligible for return. We are sure you will love your purchase, but should you want to return an item, we will accept items back in an unused condition with tags attached of receipt for EXCHANGE OR CREDIT NOTE ONLY (with the exception of Swimwear, underwear, sale items and earrings).
Customer is responsible for return postage and to have any exchange item sent back out.
All tags must be intact otherwise your return will be refused. Please refer to the washing and care section of the website to check how to look after your garment. We will not accept returns for faults that occur through washing and wear. Items returned to us outside of this time frame will not be refunded. Return postage to be paid by the customer. Shipping out costs are not refunded. Please contact us for return address details by email - email@example.com
EU VAT Regulations as of 1st July 2021 - Please note all EU countries now require VAT collection on any purchase sent from outside of the EU. This means that you will likely be charged these fees before your item is delivered to you. We will not accept returns due to these fees not being willingly paid. COVID-19 Update: We are shipping out once a week. Delays and backlogs are still occurring inland and internationally. Whilst the majority of UK mail is now arriving in the normal time frame, airmail is taking a MINIMUM of 3 weeks.
Custom orders will take one-two weeks to make before being sent.
All shipping options displayed at checkout.
Standard: Items are sent Royal Mail 1st class signed for, usually / . Shipping time 1-3 working days from shipping date (delays by the courier are possible, but rare and not within our control). If you need your items by a particular date - please let us know. We will send items requested urgent as a priority.
Next Day: Next day shipping available at a cost of £8.90 ( delivery £12.50), posted same day, excluding weekends (day after if ordered after ). Arrives day after posting by
INTERNATIONAL SHIPPING (including Ireland)
Standard: Items sent Royal Mail Standard Airmail, usually /. Shipping time 1-2 weeks from shipping date (delays by the courier are possible, but rare and not within our control). If you need your items by a particular date - please let us know. We will send items requested urgent as a priority.
Tracked: Royal Mail tracked. Delivery aim 5-10 working days from shipping date.
DHL EXPRESS: Express shipping is available worldwide. Orders will take from 2-6 days to arrive after being sent. Timing varies dependent on country.
INTERNATIONAL CUSTOMERS PLEASE NOTE: It is rare, but should your item get lost in transit, unless you have requested and paid extra for tracked airmail you will only be able to claim up to a value of £25. (As per Royal Mail rules). To enquire about shipping or the whereabouts of an order please email us: firstname.lastname@example.org.